The J&K Government has initiated several steps to introduce Information and Communication Technology (ICT) in order to bring efficiency and transparency in the functioning of the Government. As a step towards e-Governance, the Information Technology Department was created in the year 2002, vide Government Order No.1939-GAD of 2002 dated 23-12-2002. The IT Department is responsible for handling all ICT related affairs in J&K. Various e-Governance and m-Governance Projects have been launched to reach out to citizens in a more effective manner and the age old conventional functioning is being revamped through exhaustive Business Process Re-engineering and electronic service delivery.

The Information Technology Department functions under the supervision and guidance of the Hon’ble Lieutenant Governor and the Administrative Secretary. For implementing various e-Governance Projects in J&K, the IT Department is supported by Jammu and Kashmir e-Governance Agency (JaKeGA) and National Informatics Centre (NIC). Further, the Common Service Centres (CSC) provides various G2C/B2C services to citizens at their door steps across all the districts of J&K.


To use IT as medium for bringing transformational change in government processes with the aim to making governance more effective, efficient and citizen centric. Also to harness the power of IT as an engine for socially inclusive and economically sustainable growth.


To facilitate planning, designing, implementing and managing a wide range of IT initiatives at department / organization levels, in J&K while aligning its focus on Digital India Program.

To leverage the power of IT in areas of governance and in various socio-economic sectors with the objective of enhancing the quality of life.


I. To provide inclusive, affordable and accessible Government services electronically to the citizens.

II. To support other Government departments and organizations in re-engineering their work flows through IT intervention.

III. To utilize the existing and prospective IT infrastructure resources to the best possible extent for meeting the objective of improving the quality of life of citizens.

IV. To create employment opportunities in IT/ITeS sector by way of suitable simplified policy interventions.

V. To increase digital literacy among government officers/officials, students, women and marginalized sections of the society.

VI. To act as a facilitator for all stake holders and also to supplement the efforts of GoI in providing robust and reliable telecom and internet connectivity throughout the UT of J&K.

VII. To ensure safer cyber space for all citizens.